If a simpler type will do the job, we say so on custom-made industrial valves, even when that means a smaller order. A non standard face to face length or flange standard is usually solvable without modifying the pipework, and that saves considerably. On a bespoke enquiry we ask for the reason behind the modification, because the underlying problem sometimes has a simpler solution. We say honestly when a modification is not technically or economically sensible, even when that costs us the order. For custom-made industrial valves total cost of ownership weighs more than purchase price, certainly when replacement has to happen during a shutdown. The cleaning and flushing procedure counts too on custom-made industrial valves, because it can be more aggressive than the process itself. For custom-made industrial valves we ask as standard for DN, pressure class, medium, temperature and required actuation. The required leakage class often drives the choice around custom-made industrial valves more strongly than the budget does. We are happy to think along on a spare parts strategy, so critical positions are covered without carrying redundant stock. A tag plate with project data is supplied as standard where the project requires it. Please also state the connection standard, the required leakage class and any project requirements such as NACE, PED or ATEX. On custom-made industrial valves we check that the actuator is sized on torque at maximum differential pressure and not on an average value. On custom-made industrial valves we also state what an execution cannot do, because that prevents more problems than a list of advantages.